Bilingual Customer Service and Sales Associate, English, Spanish

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Valatam

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

B2B • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

📋 Description

• Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm. • Educate potential customers on available services, procedures, and solutions while creating a positive customer experience. • Build strong customer relationships and represent the brand professionally during every interaction. • Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics. • Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence. • Accurately document customer interactions and maintain records within CRM and internal systems. • Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs. • Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment.

🎯 Requirements

• Fluent English (C1/C2) and Spanish • 3–4 years of experience in Sales, Customer Service, Call Center, Customer Success, or Business Development • Strong communication and problem-solving skills • Comfortable using Google Workspace, Microsoft Office, and CRM tools • KPI-driven, agile, and coachable • Available to work rotating 8-hour shifts (40 hours/week), including possible weekends • Home Office Requirements • Laptop (2010 or newer) with 8GB RAM • Internet speed of 50 Mbps or higher + backup connection • Second monitor preferred • Quiet and professional workspace

🏖️ Benefits

• Hourly payment of approx US$1131 per month (based on experience and qualifications) • This role offers one of the strongest earning opportunities in our network, including direct annual bonuses and performance-based commissions (Top performers can earn up to $45,000+ annually with commissions and bonuses) • Monthly medical insurance stipend (after eligibility requirements are met) • Birthday and Anniversary bonus. • Gym & wellness allowance. • Unlimited online fitness classes. • Company celebrations and holiday events. • Long-term remote career opportunities with international clients.