Customer Support Specialist

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Swapcard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤝 B2B

💰 Venture Round on 2018-06

SaaS • B2B • Events

Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.

📋 Description

• Support all users of the platform before, during, and after their event • Run regular webinars for event organizers and exhibitors • Help the event team create content for attendees, exhibitors and organizers • Provide online and/or onsite support for events throughout their duration

🎯 Requirements

• Prior experience in customer service, support or project management • Experienced and/or interested in tech and events • Excellent interpersonal skills • Collaborative with the ability to work autonomously • Service-oriented & empathetic toward clients • Startup mindset - ready to learn, adapt and initiate quickly • Passionate, proactive, and involved • Optimistic and calm when under pressure • Available to work on a weekend and flexible with working on shifts.

🏖️ Benefits

• International team with 40+ nationalities (more on the way!) 🌍 • Remote-first policy with headquarters in Paris 🗼 • Thriving startup with career growth opportunities 🪴 • Open-minded culture that appreciates differences 👽 • Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠 • Generous Paid Time Off to ensure you have time for what matters most ❤️🏡 • Remote perks designed to optimize your working experience 🎁 • In-person social gatherings to celebrate our achievements 🏝️ • 100% of your health insurance contribution paid by Swapcard 🏥 • Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️ • Co-working space budget to support remote work in professional environments 💼 • Learning budget to help you develop new and existing skills 🤓 • Mental health care initiatives to support your well-being 🧘