Dotdigital
201 - 500 employees
Founded 1999
☁️ SaaS
SaaS • Marketing
Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.
Tech Support Specialist
🕒 May 6
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Dotdigital
201 - 500 employees
Founded 1999
☁️ SaaS
SaaS • Marketing
Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.
📋 Description
• Assist customers with setup and resolve technical issues that require web development knowledge • Serve as a frontline technical resource, jumping in quickly on urgent issues while building out documentation to help customers self-serve over time • Troubleshoot and resolve customer technical issues • Guide customers through product setup and configuration • Respond to urgent issues quickly and see them through to resolution • Write and maintain help documentation for recurring issues and common setup flows • Escalate bugs and product issues to engineering with clear reproduction steps
🎯 Requirements
• Strong web development fundamentals: HTML, CSS, JavaScript, DevTools, networking basics, web vitals • Strong written and spoken English • Patient and customer-focused; able to explain technical concepts clearly to non-technical users • Able to stay calm and effective under time pressure • Shopify experience (big plus, especially Shopify themes) • Prior experience in a technical support or solutions role • Experience writing public-facing technical documentation
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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