Tech Support Specialist

🕒 May 6

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dotdigital

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

☁️ SaaS

📣 Marketing

SaaS • Marketing

Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.

📋 Description

• Assist customers with setup and resolve technical issues that require web development knowledge • Serve as a frontline technical resource, jumping in quickly on urgent issues while building out documentation to help customers self-serve over time • Troubleshoot and resolve customer technical issues • Guide customers through product setup and configuration • Respond to urgent issues quickly and see them through to resolution • Write and maintain help documentation for recurring issues and common setup flows • Escalate bugs and product issues to engineering with clear reproduction steps

🎯 Requirements

• Strong web development fundamentals: HTML, CSS, JavaScript, DevTools, networking basics, web vitals • Strong written and spoken English • Patient and customer-focused; able to explain technical concepts clearly to non-technical users • Able to stay calm and effective under time pressure • Shopify experience (big plus, especially Shopify themes) • Prior experience in a technical support or solutions role • Experience writing public-facing technical documentation

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities