Paired
1 - 10 employees
🤝 B2B
🎯 Recruiter
👥 HR Tech
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
Senior Customer Support Agent – Luxury Beauty
Job not on LinkedIn
🕒 April 24
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Paired
1 - 10 employees
🤝 B2B
🎯 Recruiter
👥 HR Tech
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
📋 Description
• Respond to inquiries via Gorgias → Richpanel (chat & email) and Instagram/TikTok DMs • Handle order management, tracking, modifications, and cancellations • Manage returns, exchanges, and refunds with grace • Provide product guidance and personalized recommendations • Resolve shipping issues and coordinate with logistics partners • Turn challenging situations into positive experiences through empathetic problem-solving • Maintain our premium brand tone in all communications • Document feedback and identify patterns for improvement • Handle escalations and high-AOV/VIP customers with confidence
🎯 Requirements
• Luxury/beauty DTC experience strongly preferred • Proven track record in high-touch, premium customer support • Exceptional written English with ability to maintain sophisticated brand voice • Experience with customer support platforms (Gorgias, Zendesk, or similar) • Comfortable with e-commerce platforms (Shopify preferred) • Self-motivated, detail-oriented, and capable of independent work • Patient, empathetic, and genuinely enjoys helping people • Comfortable managing Instagram & TikTok DMs as core responsibility
🏖️ Benefits
• Remote Working for US Company • Exposure to new technology & trend • Competitive Salary
Apply NowSimilar Jobs
🕒 April 15
Customer Support Specialist in financial risk management applications providing support and analysis for banking clients. Collaborating with product teams and mentoring junior analysts to enhance support processes.
🕒 March 28
Customer Support Agent handling inquiries for international customers in LatAm. Collaborate with teams and ensure excellent service in Spanish, English, and Chinese.
🗣️🇪🇸 Spanish Required
🗣️🇨🇳 Chinese Required
🕒 March 16
Travel Experience Specialist providing high-quality service and personalized support for luxury trips. Coordinating seamlessly for clients before, during, and after their travel experience.
🕒 March 16
Travel Customer Service Representative supporting clients with travel bookings and inquiries. Ensuring a high-quality customer experience from booking to post-trip follow-up.
🕒 March 16
Customer Service Representative providing support for travel experiences at Prestige Travel Agency. Handling inquiries, bookings, and ensuring client satisfaction through effective communication and organization.
🗣️🇪🇸 Spanish Required
