Expatrio
11 - 50 employees
👥 B2C
💸 Finance
🏦 Banking
B2C • Finance • Banking
Expatrio is an all-in-one digital solution designed to ease the process of relocation to Germany for internationals. It offers a comprehensive Value Package that includes a Blocked Account, which is necessary for obtaining a German visa, alongside health insurance and a free German bank account. These services help streamline visa applications and support financial management for students, job seekers, and other expats. Expatrio's platform simplifies logistical challenges by providing quick, secure, and reliable access to visa essentials and support for living in Germany, while also offering additional perks like international student IDs and cashback opportunities.
Customer Support Agent, Spanish, Chinese
🕒 March 28
🗣️🇪🇸 Spanish Required
🗣️🇨🇳 Chinese Required
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Expatrio
11 - 50 employees
👥 B2C
💸 Finance
🏦 Banking
B2C • Finance • Banking
Expatrio is an all-in-one digital solution designed to ease the process of relocation to Germany for internationals. It offers a comprehensive Value Package that includes a Blocked Account, which is necessary for obtaining a German visa, alongside health insurance and a free German bank account. These services help streamline visa applications and support financial management for students, job seekers, and other expats. Expatrio's platform simplifies logistical challenges by providing quick, secure, and reliable access to visa essentials and support for living in Germany, while also offering additional perks like international student IDs and cashback opportunities.
📋 Description
• First point of contact for international customers • Verify customer documents • Ensure excellent customer service • Support customer support agents with ad-hoc tasks • Collaborate with service partners to assist customers
🎯 Requirements
• Some experience in customer support • Strong communication skills • Customer first mindset • Fluent in Spanish (written and spoken) • Proficient in English and Chinese • Experience in banking or health insurance industry is a plus • Experience with helpdesk software (e.g. Zendesk) is ideal
🏖️ Benefits
• Flexible working hours • Autonomous and progressive work environment • International and diverse team • Opportunity to solve real problems
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