Customer Service Specialist

🕒 January 22

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1840 & Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Healthcare

1840 & Company is a global talent agency that specializes in providing tailored staffing solutions through recruitment process outsourcing, staff augmentation, and direct placements. They focus on enhancing operational efficiency and growth for various sectors, including healthcare, real estate, and finance. With a strong emphasis on access to a diverse and skilled workforce, they aim to reduce hiring costs and optimize client operations through innovative solutions.

📋 Description

• Manage and respond to customer support tickets within HubSpot Service Hub • Communicate with customers via email, live chat, and support inboxes • Troubleshoot and resolve customer issues, escalating when appropriate • Maintain accurate ticket statuses, notes, and customer records • Follow established SLAs, workflows, and support processes • Identify recurring issues and flag trends to internal teams • Collaborate with Marketing, Product, and Operations teams as needed • Update knowledge base articles and internal documentation • Ensure all customer interactions meet brand and quality standards • Assist with onboarding, account questions, and general platform guidance • Perform accurate and consistent B2B data entry within HubSpot, including companies, contacts, deals, tickets, and custom objects • Maintain data integrity by standardizing fields, enforcing naming conventions, and validating required properties • Import, clean, deduplicate, and update large datasets using HubSpot tools and CSV workflows • Manage and maintain custom properties to support reporting, segmentation, and lifecycle tracking • Build and maintain dashboards and reports to support leadership, sales, marketing, and customer service teams • Track KPIs related to pipeline performance, ticket resolution, SLAs, onboarding progress, and customer health • Support B2B reporting needs including account-level views, deal stages, revenue tracking, and trend analysis • Identify data gaps, inconsistencies, or reporting issues and proactively recommend improvements • Collaborate with cross-functional teams to ensure CRM data aligns with operational workflows and business goals • Document data standards, reporting logic, and processes to ensure consistency and scalability

🎯 Requirements

• Hands-on experience using HubSpot Service Hub • Strong written and verbal communication skills • Experience working in a ticket-based support environment • Ability to prioritize and manage multiple requests simultaneously • High attention to detail and process adherence • Customer-first mindset with problem-solving skills • Comfortable working with CRM data and workflows