Customer Support Representative

🕒 March 18

🌐 Colombia, Mexico, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote

💵 $20k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

💰 $120M Series C - Owner on 2025-05

Food & Beverage • Marketing • Consulting

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Serve as the first human connection for restaurant owners and guests, setting a caring and professional tone • Deliver timely, accurate, empathetic support through high-volume inbound phone calls, chats, and emails • Manage multiple concurrent conversations and tasks while maintaining organization, prioritization, accuracy, and follow-through • Own complex or high-priority issues and drive end-to-end resolution using structured problem-solving and sound judgment • Achieve or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions thoroughly in Salesforce • Collaborate with teammates in Slack to provide consistent, high-quality support • Share knowledge, feedback, and best practices with the support team • Identify recurring issues and surface insights to improve tools, processes, and customer and internal documentation

🎯 Requirements

• 3–5+ years of customer support or customer service experience • Experience ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments • Proven success in a high-volume, fast-paced support role with clear performance expectations • Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages • Experience handling escalations and complex customer issues • Experience mentoring, training, or serving as a subject-matter expert for teammates • Experience working in a CRM environment; Salesforce preferred • Familiarity with telephony systems such as Intercom, TalkDesk, or similar tools • Strong organizational skills and ability to prioritize, manage multiple active cases, and maintain accuracy under pressure • Ability to remain calm, respectful, and solution-oriented in high-pressure situations • Reliable home workspace with stable, high-speed internet and minimal background noise • Open weekend availability and flexibility to work morning and evening shifts • Bonus: background in hospitality, restaurants, retail, or other high-volume customer-facing service environments • Bonus: experience supporting restaurant owners, small business owners, or hospitality-focused businesses • Bonus: familiarity with CSAT, QA, FCR, and SLA metrics • Bonus: experience working on a remote or distributed team across time zones

🏖️ Benefits

• Comprehensive health coverage • Remote work • WFH stipend • Unlimited PTO • Extra fun perks