Customer Support Specialist – Financial Risk Management

🕒 April 15

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Regnology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🏦 Banking

💳 Fintech

💰 Venture Round on 2020-01

Banking • Fintech • Regulatory Technology

Regnology is a leading provider of regulatory technology solutions, focusing on improving efficiency, data quality, and compliance in the financial sector. Their platform integrates various tools designed to assist financial regulators, banks, and insurance companies in meeting complex regulatory requirements through automation, cloud-based services, and granular data management. Regnology's award-winning solutions enable their clients to streamline workflows, enhance reporting capabilities, and adapt to evolving regulations, significantly contributing to the stability and safety of the financial ecosystem.

📋 Description

• independently manage complex functional issues, collaborating closely with product development and professional services teams • First and second line functional support for banking clients, analyzing complex issues related to credit risk, market risk, liquidity risk, and valuations • Act as a subject matter expert for non-defect functional inquiries, assisting clients with configuration, data interpretation, and functional usage aligned with banking processes • Identify root causes of defects and provide a clear summary to the development team when reporting the defects • Collaborate with product and professional services teams to ensure comprehensive issue resolution • Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours • Support response efforts for high-priority or platform-wide incidents • Contribute to cross-functional initiatives aimed at enhancing support processes and product features • Mentor and support junior analysts, providing coaching, technical insight, and best practices for issue resolution

🎯 Requirements

• Bachelor’s or Master’s degree in Finance, Economics, Mathematics, Statistics, Computer Science, or a related field • Additional training or certifications in banking or risk management (e.g., FRM, CFA, PRM) are an advantage • 0-4 years of experience in product support, business analysis, or working with financial software solutions • Strong analytical background with demonstrated experience in banking, financial risk management, or financial technology • Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, and interest rate products • Knowledge of risk measurement methodologies (e.g., PD/LGD/EAD modeling, VaR, expected loss, stress testing) • Experience interpreting financial data and market metrics used by banks • Advanced Excel skills for modeling, reporting, and analysis • Excellent communication skills in English, both written and verbal • Experience with agile methods (Scrum) is a plus • Familiarity with Java/Python or other programming concepts is a plus, especially in the context of troubleshooting • Willingness to participate in on-call or weekend coverage as part of a global rotation

🏖️ Benefits

• numerous individual and comprehensive training opportunities • opportunity to take on responsibility and participate in international projects • positive working atmosphere characterized by a supportive team across various locations and countries