Insurance Customer Service Representative

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🕒 March 18

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Valatam

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

B2B • Outsourcing • HR Tech

Valatam is a Virtual Assistant agency based in Latin America, specializing in providing talented, bilingual remote team members to busy entrepreneurs, professionals, and small teams globally. The company offers an innovative hiring solution to fill specialist, social media, web, and IT vacancies, with the aim of helping clients save time, reduce costs, and effectively manage business operations remotely. Valatam’s network comprises college-educated professionals with experience in international companies, offering services that include bilingual assistance in English and Spanish, performance monitoring, and quality assurance. Valatam positions itself as a cost-effective alternative to traditional in-house hiring, with a focus on high-quality, reliable virtual assistance tailored to the needs of entrepreneurs and startups.

📋 Description

• Inbound & outbound customer communication via phone and email, in English and Spanish. • Respond promptly to customer inquiries regarding policies, coverage, and claims. • Contact customers regarding renewals and payment reminders. • Contact carriers to obtain policy information and resolve issues. • Handle inquiries and concerns to ensure customer satisfaction. • Other similar or related tasks.

🎯 Requirements

• Fluent English (C1/C2) and Spanish. • 2 to 6 years of experience in remote, customer-facing Insurance work with US/Canadian clients. • Proficiency with Agency Management Systems such as AMS360 or similar. • Excellent attention to detail, communication, and problem-solving skills. • Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection. • Bachelor’s or Associate’s degree preferred.

🏖️ Benefits

• **What We Offer** • - Competitive hourly rate in USD. • - Guaranteed annual pay increments. • - Discretionary client bonuses (80% of our clients award year-end bonuses). • - 7 U.S. federal holidays + 4 paid PTO days. • - Monthly medical insurance stipend (after meeting eligibility criteria). • - Birthday / Anniversary bonuses + Gym / Wellness allowance. • - Unlimited online fitness classes + company events & Christmas celebrations.