Inbound Customer Service Representative, Voice & Email

🕒 February 25

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OneTouch Direct

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

☁️ SaaS

B2B • Telecommunications • SaaS

OneTouch Direct is a company that specializes in business process outsourcing solutions, offering omni-channel support, collections, acquisitions, and lead generation services. By seamlessly extending their clients' operations, they focus on delivering high-quality experiences that translate business products and service features into effective communication and training programs. They operate both domestically and internationally, with a passionate corporate culture that prioritizes strong client relationships and program performance enhancement. They serve diverse industries such as banking, telecom, retail, and healthcare insurance, developing customized strategies and solutions aligned with customer needs.

📋 Description

• Handle inbound customer inquiries via phone calls and email. • Provide clear, timely, and professional solutions. • Ensure a positive and satisfactory customer experience. • Document interactions and follow up on cases.

🎯 Requirements

• Education: High school diploma, technical, technological, or professional degree. • Minimum 6 months of call center experience. • Must reside in Bogotá. • English level: B2+ – C1 (required). • Internet connection above 300 Mbps. • Internet bill as proof of service. • **Required Equipment:** • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 10 or higher • Hardwired internet connection (ethernet) required • USB headset (not wireless) with noise-canceling capabilities • Webcam (external or integrated) for video communication

🏖️ Benefits

• Salary: 2.400.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs). • Type of contract: Open-Ended. • Job security • Career plan • Spotify or Netflix membership • Continuance bonus