Product Support Specialist – EMEA

🕒 June 17

🇳🇬 Nigeria – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 35%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Swapcard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2018-06

Consulting • Marketing • Logistics

Swapcard is a platform designed to enhance the engagement and networking experiences at events such as trade shows, exhibitions, and conferences. The platform offers various features including event registration, on-site check-in and badge printing, a mobile event app, and AI-driven personalized recommendations to maximize exhibitor ROI and attendee engagement. Swapcard is particularly useful for managing B2B conferences and hybrid or virtual events, and it provides tools for lead generation, engagement, and data-driven insights for both exhibitors and attendees.

📋 Description

• Communicate efficiently and effectively with customers primarily through Intercom conversations, with occasional video calls such as webinars • Own customer communications and issues from initial contact through resolution or escalation to the appropriate subject matter expert • Build extensive knowledge of how Swapcard works and its capabilities for all user types and plans • Work with the Success team to ensure customers have a strong experience with the platform • Help make Swapcard intuitive, reliable, bug-free, and fast • Work directly with Product teams to identify issues and synthesize customer feedback into informed opinions on potential solutions • Identify Help Center content gaps and record knowledge

🎯 Requirements

• Previous experience working in a troubleshooting environment • 1-2 years of technical support experience • Solid understanding of tech fundamentals and modern-day tools, including Slack, Notion, Intercom, JIRA, and Gainsight • Understanding of web technologies and concepts, including HTML, CSS, JavaScript, and APIs • Ability to troubleshoot and utilize resources to answer questions on baseline topics • Strong customer focus • Ability to take on and action feedback • Strong communication skills, including questioning, clarification, empathy, appropriate tone and language, and being personable • Excitement for a support environment experimenting with workflows and automation • Strong problem-solving skills and ability to think critically and learn on the fly • Demonstrated success working with KPIs or other metrics/quotas

🏖️ Benefits

• Remote-first policy with headquarters in Paris • Career growth opportunities • Open-minded culture that appreciates differences • Feedback-driven, supportive and curious team with a DIY mindset • Generous Paid Time Off • Remote perks • In-person social gatherings • 100% of your health insurance contribution paid by Swapcard • Work-from-home budget for equipment • Co-working space budget • Learning budget • Mental health care initiatives

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume