Customer Service Representative

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat • Provides in-depth information about products and services to customers • Resolves complex customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently • Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

🎯 Requirements

• Previous customer service experience or equivalent • Good communication skills, both verbal and written • Proficient in using computers and various software applications • Knowledge and experience with a CRM preferred • Zendesk experience supporting customers

🏖️ Benefits

• 150k remote allowance • Premium healthcare and life insurance