Customer Service Representative

🕒 August 5

🇨🇴 Colombia – Remote

💵 COL2.8M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Respond to customer inquiries via a maximum of two channels, such as phone, email, or chat • Provide in-depth information about products and services • Resolve complex customer issues in a timely and efficient manner • Follow up to ensure customer issues are resolved satisfactorily • Accurately document customer interactions in the organization’s CRM • Handle escalated cases and ensure efficient resolution • Manage high-pressure situations professionally • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve product, service, and process knowledge through training and learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues

🎯 Requirements

• Previous customer service experience or equivalent • Good verbal and written communication skills • Proficiency in using computers and various software applications • Knowledge and experience with a CRM preferred • Zendesk experience supporting customers preferred

🏖️ Benefits

• Company-provided equipment • 150k remote allowance • Premium healthcare and life insurance • Training programs and continuous learning modules