Customer Service Representative

Job not on LinkedIn

🔥 28 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DRAPEWORKS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🏨 Hospitality

👥 B2C

B2B • Hospitality • B2C

Drapeworks is a South Florida-based full-service event drapery and pipe-and-drape rental company. They supply premium flame-retardant (IFR) drapes in velour, velvet, polyester stretch, and poly knit, plus professional pipe & drape hardware and experienced installation crews for weddings, corporate events, trade shows, tent liners, and large-scale productions. Drapeworks offers delivery, setup, and strike services, emphasizes safety and venue compliance, serves hotels, venues, wedding planners and event professionals across Miami, Fort Lauderdale, Boca Raton and Palm Beach, and markets itself as a trusted partner for both event pros and individual clients.

📋 Description

• Respond to all inbound calls, emails, and inquiries within 5 minutes and deliver a quote within 15. • Qualify leads, gather event details, and build accurate quotes using Goodshuffle Pro. • Own the full booking process from first inquiry through signed contract and deposit collected. • Keep our CRM clean with accurate notes, statuses, and next actions on every lead and job. • Handle rental inquiries independently, checking availability in our system and coordinating with the warehouse team. • Guide clients from booking through post-event follow-up with kickoff emails, logistics confirmations, and review requests. • Collaborate with our warehouse team and leadership to make sure every event runs without a hitch. • During slower call periods, support outreach to rental partners and help gather content for social media. • Schedule meetings and calls for our owner, coordinating directly with vendors and clients to find times that work. • Manage his calendar across multiple business lines, protecting time for health and wellness so nothing slips through. • Keep his personal inbox organized so he only has to focus on what truly needs his attention. • Monitor bills and pass along to the Director of Operations • Support accounts receivable follow-up alongside your customer service work.

🎯 Requirements

• Fluent in English and Spanish. Based in LATAM. This is a firm requirement. • A natural on the phone. Warm, professional, and confident with every type of client. No background noise. • A strong problem solver. You figure things out without escalating every question. • Kind, patient, and considerate. We have a servant-mentality culture and it starts with how we treat our clients. • Highly organized with strong attention to detail. You keep records clean and processes tight, whether it is a client file or someone else's calendar. • A self-starter who moves without being pushed and takes ownership without being asked. • Comfortable juggling two kinds of responsibility at once: fast-paced client work, and quieter, detail-oriented organizational support. • Rock-solid internet connection and reliable cell reception. This role uses a business phone system that forwards calls to your device -- you must be able to receive calls without interruption at all times during business hours. • Comfortable learning new tools. We use GoHighLevel, GoodShuffle Pro, and QuickBooks. Full training provided. • Undergraduate or advanced degree preferred. • Available and fully focused Monday through Friday, 9 AM to 5 PM ET. • No secondary employment during contracted hours. This role requires your complete professional attention. • Nice to Have • Background in event services, hospitality, or a customer-facing role • Experience in event production, understanding what happens on the day of an event is a big plus • Familiarity with CRM or quoting software • Background in sales support or lead management • Prior experience supporting an executive or owner in a scheduling or administrative capacity

🏖️ Benefits

• Fully remote position • Competitive hourly rate based on experience, negotiated upon offer • Real room to grow with a company that is actively expanding • A culture built on excellence, accountability, servant mentality, and genuine care for every client