Customer Support Specialist

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Wingz

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🚗 Transport

🏥 Healthcare

🤝 B2B

💰 $11M Series B - Wingz on 2016-01

Transport • Healthcare • B2B

Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). It operates a network of credentialed, independent-contractor drivers who provide transport for vulnerable populations (members/patients) to and from medical appointments, and partners with NEMT brokers and payors (insurers, Medicaid/Medicare, employers). Wingz emphasizes safety through a certification process, purpose-built software tailored to NEMT, transparent pricing with no surge, and dedicated, human-centered support. The company has provided over 1 million rides and operates across multiple U. S. states.

📋 Description

• Support riders, drivers, and partners by phone, chat, and email — resolving trip issues, scheduling questions, and account concerns on first contact whenever possible • Coordinate live trip changes: delays, reassignments, cancellations, and pickup adjustments • Handle escalations with empathy and clear judgment, knowing when to solve and when to raise • Help onboard new drivers — guiding them through signup, document verification, and their first trips • Make outbound calls to inactive drivers — checking in, understanding why they stepped away, and helping bring them back on the road • Document interactions accurately in our support tools so the next person has the full picture • Share what you hear — recurring issues, rider feedback, and ideas that make our service better

🎯 Requirements

• 2 years in customer service or support, ideally with a US-facing account • Experience supporting Uber or another rideshare platform, a transportation company, or a freight/logistics operation is a strong plus — it will move your application to the top of our list, but it is not required • Fluent professional English, spoken and written. • Patient, warm, and steady under pressure — you genuinely like helping people. • Comfortable working phone-heavy shifts and juggling more than one conversation. • Happy to move between rider support, driver onboarding, and outbound calling as team needs change • Comfortable working US hours, with flexibility across regions. • Quiet workspace, reliable high-speed internet, and dependable power

🏖️ Benefits

• 10 PTO after the probationary period