Clinical Customer Success Manager

Job not on LinkedIn

November 22

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $109.6k - $164.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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GE HealthCare

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Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

10,000+ employees

Founded 1892

💊 Pharmaceuticals

📋 Description

• Manage customer accounts both remotely and on-site • Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen • Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.) • Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology • Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling • Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner • Capture customer feedback and interactions in our CRM • Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal • Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person • Collect on and perform renewals of our customer’s service and maintenance contracts

🎯 Requirements

• 5+ years of customer success management or similar experience preferably in a clinical setting • A bachelor’s degree is preferred • Highly competent in a multitude of IT capabilities to support business needs including CRM • Strong communication and interpersonal skills to build lasting connections • Time management and organizational skills with the ability to multitask • Proven ability to navigate hospital institutions • Willingness to travel up to 30%

🏖️ Benefits

• medical • dental • vision • paid time off • a 401(k) plan with employee and company contribution opportunities • life • disability • accident insurance • tuition reimbursement