Director, Clinical Applications – Field Service Operations, Contrast Media Delivery Solutions

🕒 May 27

🇺🇸 United States – Remote

💵 $152k - $228k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Provide strategic leadership and operational oversight for U.S. & Canada teams responsible for system installation, service, and clinical training • Accountable for maximizing system performance and uptime, delivering high-quality clinical education, and ensuring an exceptional customer experience • Lead a cross-functional organization across clinical applications and field service engineering, driving performance, standardization, and continuous improvement across hardware, software, and service delivery • Ensure full alignment with regulatory and quality standards (FDA, ISO 13485, HIPAA) while partnering closely with Commercial, Service, and vendor stakeholders to support growth and operational excellence • Oversee day-to-day field service operations, ensuring execution of service agreements, installations, and warranty commitments • Drive service reliability and system uptime, including escalation management for complex technical issues • Ensure delivery of best-in-class clinical training to drive adoption, workflow efficiency, and customer satisfaction • Serve as senior escalation point for advanced hardware, software, and connectivity issues • Lead process standardization and continuous improvement initiatives across workflows and documentation

🎯 Requirements

• 5–8+ years of experience in field service, clinical applications, or related operations • Minimum 3 years of leadership experience managing technical or clinical teams • Demonstrated ability to lead teams, drive performance, and manage complex operations • Strong problem-solving, communication, and stakeholder management skills • Experience working in regulated environments (FDA, ISO, HIPAA) • Proficiency in Microsoft Office • Ability to travel up to 30%

🏖️ Benefits

• medical • dental • vision • paid time off • a 401(k) plan with employee and company contribution opportunities • life • disability • accident insurance • tuition reimbursement