Customer Support Consultant, French Speaker

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🔥 3 hours ago

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Gemeente Eindhoven

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

Government

Gemeente Eindhoven is the municipal government (city council and administration) responsible for public services, local policy and day-to-day administration of Eindhoven. The municipality’s website lists extensive citizen services (passport/ID, registrations, permits, taxes, benefits, social care, housing, waste, parking), urban planning and building permits, transport and traffic management, sustainability and energy projects, cultural and leisure projects, participation and governance information, news and contact channels, and local subsidies and projects. It manages local regulations, public infrastructure projects, emergency/health guidance, and engagement channels for residents and businesses.

📋 Description

• Help B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. • Interact with customers across multiple channels; calls, chats, and tickets, ensuring every interaction is professional, helpful, and human. • Empower customers to make confident decisions on their own, transforming them into true shipping experts. • Spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. • Get opportunities to grow, develop new skills and explore areas like process optimization, product knowledge, or training and quality assurance.

🎯 Requirements

• You have full professional proficiency in English and native French, in speaking and writing • Previous CS experience is a bonus, but we care more about curiosity and mindset • People tell you you’re a great communicator; whether it’s friends, family, or random strangers • You thrive on learning, take ownership of your mistakes, and love growing from them • You can think on your feet, juggle multiple things at once, and stay cool under pressure • You tackle every challenge with positivity and energy, helping customers, teammates, or processes, and never settle for a simple no • You’re ready to jump in full-time for 40 hours a week. Your days Mon-Fri start at 8:45 and wrap at 17:30; plenty of time for evening plans • You’re based in Croatia

🏖️ Benefits

• A competitive salary (€2,000 gross/month) • 28 days of holiday + your birthday off - because who wants to spend their special day at the office? • Mini-sabbatical of 4 weeks every three years on top of your holiday days; are you already dreaming of that trip? • €2,000 study budget to develop those skills you’ve always wanted to explore • €500 Work From Home budget to create your perfect setup • Access to discount programs for shopping, lifestyle, and more