Customer Support Specialist, Slovenian, English

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience • Respond to inquiries about products and services, offering expert advice on a range of car-related matters • Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner • Turn every customer into a happy customer!

🎯 Requirements

• Work experience in contact center environment and/or customer service • Higher vocational education • Native level of Slovenian and Croatian spoken and written • Good knowledge of English (B2) • Advanced negotiation skills • Strong focus on customer satisfaction • Adding cultural and qualitative value to service • Good understanding of customer satisfaction • Team player • Open-minded to a diversity of cultures • Ability to prioritize, analyse, plan and coordinate on high volume

🏖️ Benefits

• 100% home office • We provide equipment • Contribution to internet/electricity costs • Multisport membership • Contract from the first day of training (registration for health and pension fund) • A secure job with the world market leader in the industry • Career opportunities in an international company, further training • Different and varied projects • Punctual salary + great bonus models • Training always takes place full-time • Benefit as an employee from our employee referral program and secure a bonus of €400