Customer Support Consultant – Evening Shift

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Sendcloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

☁️ SaaS

🚗 Transport

💰 $177M Series C on 2021-09

eCommerce • SaaS • Transport

Sendcloud is a leading e-commerce shipping software platform designed to simplify and automate the parcel delivery process for businesses. The software connects online stores with over 100 different carriers, offering features such as label printing, multi-carrier delivery options, parcel tracking, return handling, and a fully branded post-purchase experience. This platform enables businesses to streamline their logistics, enhance the customer delivery experience, and expand globally with ease. Trusted by over 25,000 businesses, Sendcloud is particularly advantageous for those looking to improve shipping efficiency, reduce costs, and boost customer satisfaction in the e-commerce sector.

📋 Description

• You don't take our customers by the hand, but transform them with your knowledge into digital bosses! 👾 • It is your job to help and inform customers so they make the right decisions themselves. • Help them with questions about their shipments that they have created within our #1 shipping tool. • Ensure that our B2B customer group gets the help they need in a professional way and come up with solutions were necessary to make improvements. • Responsible for webcare 🕸, handling inbound calls 📞, chats ⌨️ & tickets 🎫 (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.

🎯 Requirements

• Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions • Your communication skills are 💯 • Fluent in English (and a second language such as: Dutch/Spanish/French/Italian/German) • Multitasking is your second nature and you have a pro-active and commercial mindset • Previous experience in Customer Support is a big plus • Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is big plus • You want to grow along with Sendcloud and are available full-time (40 hours/week) - your working day starts at 14:30 PM and ends around 11:30 PM (Monday - Friday) • You are based in Zagreb, Croatia

🏖️ Benefits

• Work within a vibrant, evolving, young and International company certified Great Place to Work! 📌 • Base salary € 2000 • Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday 🎂 • After 3 years of employment, you get a mini-sabbatical of 4 weeks 🏝 • Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) 🎓 • Hybrid work option & a WFH budget of €500, so you can get yourself a nice setup 🖥️ • Access to many different discount programs, shop til you drop!