Account Manager

Job not on LinkedIn

3 days ago

Apply Now

Receive Emails with Similar Jobs

Genesis Tech

WebsiteLinkedInAll Job Openings

Enterprise • Media • Education

Genesis Tech is a Ukrainian co-founding IT company that partners with top entrepreneurs in Central and Eastern Europe to build global tech businesses. Known as one of the most powerful tech teams in Ukraine and the CEE region, Genesis Tech has succeeded in publishing applications utilized by millions around the globe, with 400 million downloads worldwide. The company develops a range of tech products across various fields, including education, social discovery, dating, and health & fitness, integrating creative authoring with advanced AI technology. Genesis Tech is dedicated to enhancing the quality of life by creating fast-growing products, participating in cyber security, and spearheading educational initiatives. It's recognized for its entrepreneurial management structure and its influence in the tech industry.

1001 - 5000 employees

🏢 Enterprise

📱 Media

📚 Education

💰 Series B on 2015-01

📋 Description

• Enhance trust and loyalty among premium users by providing exclusive and recognized support; • Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment; • Provide both reactive and proactive assistance, ensuring personalized communication with premium clients; • Increase customer lifetime value by contributing to higher retention rates; • Play an active role in product and supply processes improvement based on feedback from premium clients.

🎯 Requirements

• At least 2 years on Customer Support Agent, Account Manager, Customer Success, Premium (VIP) support positions; • Proficient in English (B2+ level, both written and oral); • Experience in CRM and Zendesk platforms; • Customer data analysis skills; • Empathy towards customer needs and concerns; • Strong communication skills, both written and verbal; • Critical thinking to address complex customer issues; • Effective time-management skills to handle multiple tasks.

🏖️ Benefits

• Benefit from the flexibility to work from anywhere in the world; • Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours! • Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company; • Don't worry about getting the right equipment, we've got you covered if necessary; • Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period; • Keep learning with our extensive corporate library, internal online meetings, and lectures; • Grow your skills with our training compensation program; • Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals; • Have fun with our online events and team-building activities!