GenesisCare U.S.
1001 - 5000 employees
⚕️ Healthcare Insurance
🧬 Biotechnology
💊 Pharmaceuticals
Healthcare Insurance • Biotechnology • Pharmaceuticals
GenesisCare U. S. is a premier provider of cancer and multispecialty care in Florida and North Carolina. With a network of over 150 expert physicians and more than 145 conveniently located centers, GenesisCare U. S. offers a personalized approach to treatment that focuses not just on the condition, but on the wellbeing of the patient. The company specializes in various forms of oncology, including radiation oncology, medical oncology, gynecologic oncology, and multiple surgical specialties, aiming to improve patient outcomes and access to quality care within the community.
Services Administrator
🕒 December 13, 2025
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GenesisCare U.S.
1001 - 5000 employees
⚕️ Healthcare Insurance
🧬 Biotechnology
💊 Pharmaceuticals
Healthcare Insurance • Biotechnology • Pharmaceuticals
GenesisCare U. S. is a premier provider of cancer and multispecialty care in Florida and North Carolina. With a network of over 150 expert physicians and more than 145 conveniently located centers, GenesisCare U. S. offers a personalized approach to treatment that focuses not just on the condition, but on the wellbeing of the patient. The company specializes in various forms of oncology, including radiation oncology, medical oncology, gynecologic oncology, and multiple surgical specialties, aiming to improve patient outcomes and access to quality care within the community.
📋 Description
• The Remote Services Administrator (RSA) is responsible for the operational leadership, performance, and continuous improvement of centralized non-patient-facing services across the division. • This role oversees the remote Call Center and Medical Records teams and leads the build-out and operationalization of a remote call center function for Urology. • Ensure staffing models, workflows, performance expectations, and policies are aligned across regions. • Develop and maintain standardized workflows, scripts, escalation pathways, and service-level agreements (SLAs). • Conduct ongoing audits to ensure consistency, accuracy, productivity, and compliance. • Support provider experience by reducing administrative friction and improving support quality. • Recruit, onboard, and develop high-performing remote services team members.
🎯 Requirements
• Strong understanding of patient access functions, workflow systems, and compliance requirements. • Previous experience overseeing call centers, remote teams, or centralized support functions in healthcare. • Experience in multisite healthcare delivery environments or specialty medicine (oncology preferred). • Proficiency in EMR/EHR systems and call center technology platforms.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off
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