Customer Support Engineer

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🕒 May 23

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Genesis Digital, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Genesis Digital empowers entrepreneurs and small business owners to achieve financial freedom with affordable and easy-to-use marketing and sales automation software, and a world-class customer experience.

📋 Description

• Investigate complex technical issues across frontend, backend services, APIs, integrations, and database layers • Analyze logs and system behaviors to reproduce bugs and identify root causes • Translate technical findings (logs, stack traces, payloads) into clear, actionable engineering context • Escalate validated findings to Development with reproducible evidence and investigation clarity • Collaborate closely with Engineering and Product teams • Maintain strong learning agility across multiple evolving product environments • Communicate clearly and confidently with customers during active investigations • Contribute to Root Cause Analysis (RCA) initiatives and long-term issue prevention

🎯 Requirements

• Strong investigative mindset and technical curiosity • Backend familiarity (PHP / Python) and frontend fundamentals (JS / HTML) • Confidence working with relational databases and SQL investigation queries • Familiarity with observability and troubleshooting tools (ELK/Kibana, CloudWatch, Browser DevTools, etc.) • Strong analytical thinking and debugging skills • Ability to adapt quickly and navigate unfamiliar systems independently • Clear and empathetic communication skills with a strong ownership mentality • Advanced English written communication skills