Call Center Representative

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Genesis Orthopedics & Sports Medicine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

Healthcare Insurance • Pharmaceuticals • Wellness

Genesis Orthopedics & Sports Medicine is an orthopedic care provider that offers a comprehensive range of services, including orthopedic surgery, physical therapy, and urgent care for sports injuries. With multiple locations throughout Chicago, Genesis prides itself on providing accessible and high-quality care, having treated over 40,000 patients and receiving over 90% five-star reviews. They utilize advanced medical technologies such as MRI scans and Platelet-Rich Plasma (PRP) injections, and they also offer virtual physical therapy services to ensure that patients receive the best possible health outcomes.

📋 Description

• Using excellent customer service skills, answer incoming lines in order to assist patients, referring physician's offices, and other patient support agencies in a personal, efficient, and organized manner. • Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments. • Verify patient insurance. • Using SGMF messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in Epic, the Electronic Health Record (eHR). • Regularly communicate with internal employees to meet the patient's needs. • Maintain professionalism, courtesy, and confidentially at all times. • This position requires the ability to repetitively answer a high volume of phone calls each day. • Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service.

🎯 Requirements

• Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility. • Previous computer experience in a windows environment required such as would be gained working daily with computers for a minimum of one (1) year. • Call center experience preferred. • Six months previous appointment scheduling experience. • Knowledge of what excellent customer service entails. • Knowledge of the principles of good communication and teamwork. • Knowledge of medical terminology and an understanding of health insurance guidelines are helpful. • Outstanding customer service skills with sensitivity towards patients rights and confidentiality. • Excellent listening skills. • Ability to read, write and verbally communicate in English using good spelling and grammar skills. • Ability to maintain excellent customer service and composure while taking repetitive calls throughout the day. • Ability to deal with challenging telephone encounters, while providing excellent customer service. • Ability to work in a dynamic, fast-paced environment utilizing good decision making skills. • The ability to be positive and a good team player. • Perform multiple tasks with a high level of accuracy and insure quality communication. • Ability to learn and successfully utilize the electronic health record, Epic

🏖️ Benefits

• 401(k) • Flexible schedule • Paid time off