Genesys
5001 - 10000 employees
Founded 1990
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.
Language Data Specialist, Korean
Job not on LinkedIn
🔥 5 minutes ago
🗣️🇰🇷 Korean Required
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Genesys
5001 - 10000 employees
Founded 1990
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.
📋 Description
• Drive the quality and intelligence behind advanced conversational AI systems by shaping the language data that powers them • Directly influence how customers and agents interact with AI across global platforms, improving accuracy, usability, and real world impact at scale • Work at the intersection of linguistics, data, and machine learning to elevate the performance of speech and natural language systems • Contribute to the development and evaluation of core AI capabilities across speech recognition and natural language processing • Own the integrity and quality of annotated datasets, influence how models learn from language, and collaborate closely with research teams to refine outputs and reduce errors • Design and execute quality checks that strengthen dataset reliability and consistency across languages • Support the development of training and evaluation datasets that improve conversational AI outcomes • Test conversational AI features manually to validate real world performance and user experience • Identify opportunities to optimize annotation workflows and improve efficiency at scale • Contribute insights that influence product improvements across chatbots, voicebots, and agent assist systems
🎯 Requirements
• Native or near native proficiency in Korean and English • 1 or more years of experience in language data annotation, analysis, or related fields • Strong attention to detail with the ability to maintain accuracy across repetitive and complex tasks • Demonstrated ability to learn and apply new linguistic guidelines quickly • Proficiency with productivity tools and text editing software • Foundational understanding of linguistics, language structure, or related disciplines • Strong analytical thinking and problem solving capabilities • Ability to work independently while collaborating effectively with cross functional teams
🏖️ Benefits
• Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families
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