Principal PS Consultant

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🕒 April 14

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Partner with customers to design, build, and deliver innovative contact centre and AI-powered experience orchestration solutions with Genesys Cloud. • Blend technical leadership with consultative expertise to ensure that customer goals align with Genesys’ strategic vision and best practices. • Drive successful project delivery by providing architecture guidance, fostering customer trust, and ensuring seamless integration of Genesys technologies. • Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers. • Configure, integrate, and deploy Genesys Cloud solutions in accordance with Professional Services implementation standards. • Collaborate with Project Managers to define project scope, deliverables, and timelines. • Provide technical mentorship and training to internal teams and customers. • Identify and resolve engagement-related challenges proactively, escalating issues when appropriate. • Recommend process improvements to enhance efficiency and delivery quality. • Participate in knowledge sharing and improvement initiatives within the Professional Services organization.

🎯 Requirements

• Bachelor’s degree in Computer Science or related field (or equivalent technical experience) • 8+ years of relevant professional consulting experience, including at least 3 years with Genesys Cloud solutions or similar CX, CRM, or AI orchestration platforms (e.g., Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar). • Advanced understanding of modern cloud concepts and architectures (Amazon Web Services is preferred) • Proven ability to communicate complex technical concepts clearly and effectively • Good experience with diagramming and presentation tools such as LucidChart, Microsoft Visio, and Microsoft PowerPoint • Must be fluent in German and English (written and spoken).

🏖️ Benefits

• Great benefits and perks like larger tech companies • Independence to make a larger impact on the company