PS Consultant, Gensys Cloud

🔥 10 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Deliver Genesys Cloud solutions for customers or partners • Develop high-level expertise across the majority of Genesys products • Work closely with the Project Manager to deliver projects successfully • Deliver technical implementation activities from post-sale through support transition • Follow PSO implementation standards and execute project-plan tasks • Validate test plans with the Quality Assurance team • Communicate project status regularly • Provide onsite or remote support for customer escalations as needed • Maintain approximately 70% utilization for billable projects • Identify and proactively resolve engagement-related problems • Assist Customer Care with service calls and maintenance activities • Provide technical training to internal or external resources • Maintain accurate timesheets, expense reports and project-related forms • Maintain internal communications with the project team, team lead and manager • Provide feedback and updates through internal documentation • Follow standard department processes • Stay current on Genesys product releases through training, shadowing, lab development and industry certifications • Occasionally travel to customer and business meeting sites, including internationally

🎯 Requirements

• Bachelor’s degree in Telecommunication, Computer Engineering, Computer Science, Computer Technology, or related discipline, or equivalent professional technical experience • 2+ years of related experience • Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations • Flexibility to work across different time zones • Flexibility to take up a managed services role if business needs require • Flexibility to work on NA Shift Projects • Knowledge of HTTP requests, REST web services, and JSON • Knowledge of Genesys Cloud Edge, Audiocodes, Cisco Gateways, and IP Telephones such as Polycom and Cisco • Cisco/Juniper/other network routing and switching knowledge is an advantage • Experience with Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office, and MS Outlook • Software development experience in Java, C#.NET, Python, PHP, and web application development is a plus • Knowledge of Windows 200/2008/2012R2, XP, Vista, and Windows 7 • Knowledge of Amazon Web Services is a bonus • Ability to work on or lead a team through a fast-paced and complex project • Excellent verbal and written business communication skills; English is a must • Prior experience in a customer-facing role • Knowledge of customer service processes and cloud change control processes • Strong follow-through, ownership and responsibility • Effective time management and flexibility • Valid passport for international travel

🏖️ Benefits

• Flexible-first culture with flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families

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