Senior Endpoint Engineer

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead and support the deployment, configuration, administration, and maintenance of endpoint management platforms, including Microsoft Intune, Windows Autopilot, Jamf Pro, Patch My PC, Entra ID, Active Directory, and related endpoint tools. • Oversee, own, and continuously improve endpoint configurations in Microsoft Intune and Jamf Pro, including device enrollment, configuration profiles, compliance policies, application deployment, and troubleshooting. • Provide advanced Windows device management and operating system troubleshooting, including diagnosing complex endpoint issues, resolving configuration problems, and supporting device lifecycle activities. • Own and support daily endpoint monitoring, alerting, troubleshooting, and operational workflows using SolarWinds or similar monitoring platforms. • Support and contribute to the design of Virtual Desktop Environment (VDI) solutions, including AWS and Microsoft-based platforms, through administration, image creation and management, troubleshooting, and collaboration on design and support activities. • Own and improve global print services, including printer deployment, driver management, print queue support, print troubleshooting, vendor coordination, project execution, and collaboration with IT Services and engineering teams. • Lead or drive global endpoint and print-related projects and workstreams, including project planning, coordination, execution, documentation, stakeholder communication, and timely delivery of assigned outcomes. • Serve as an endpoint subject matter expert for incidents, service requests, audits, incident response, escalations, and other high-priority activities. • Coach and mentor junior team members by sharing knowledge, explaining endpoint-related concepts, and supporting consistent endpoint practices. • Drive the adoption and optimization of PC, Virtual Desktop Environment (VDI), mobile, and endpoint management solutions, aligning with organizational goals, IT strategy, and industry best practices. • Manage and support endpoint patching for Windows, macOS, Ubuntu, and third-party applications while supporting vulnerability remediation and endpoint availability. • Minimize user downtime by continuously improving remote support, provisioning, and reimaging processes. • Maintain and improve the company endpoint technology stack, including endpoint security, compliance, monitoring, printing, Virtual Desktop Environment (VDI), and operational tooling. • Lead the development and maintenance of endpoint design documentation, user guides, operational procedures, troubleshooting steps, support documentation, and standards. • Provide weekly reporting of issues, risks, tasks, project progress, operational health, and endpoint service improvements. • Contribute to the design and execution of ITIL-aligned endpoint processes and technology initiatives that leverage data, automation, AI-enabled operational improvements, and proactive support capabilities. • Manage and improve the integration of MDM systems with enterprise security, monitoring, reporting, and management tools. • Deploy and improve security measures for endpoint devices, including device encryption, secure configuration, access controls, threat detection tooling, least-privilege practices, and Endpoint Privilege Management where applicable. • Monitor endpoint compliance with industry regulations and data protection standards related to endpoint devices. • Provide senior-level technical expertise in troubleshooting and resolving endpoint, Virtual Desktop Environment (VDI), printing, and device management issues. • Proactively identify and implement opportunities to automate manual processes, improve proactive endpoint management capabilities, and deliver value in alignment with overall IT strategy and priorities.

🎯 Requirements

• A degree in computer science, information technology, or a related field preferred, or an equivalent combination of education and experience. • Fluent English language skills. • A minimum of 5 years of experience in IT, with at least 3 years in an endpoint engineering, endpoint administration, desktop engineering, systems administration, or similar role managing endpoints in a corporate environment. • Enterprise-level expertise engineering, managing, and supporting endpoint environments across multiple operating systems, including Windows, macOS, Ubuntu, iOS, and Android. • Hands-on experience administering and supporting Microsoft Intune, including endpoint configuration, compliance, application deployment, policy management, reporting, and troubleshooting. • Hands-on experience administering and supporting Jamf Pro, including macOS device management, configuration profiles, application deployment, reporting, and troubleshooting. • Advanced experience with Windows device management and Windows OS troubleshooting in an enterprise environment. • Experience with Microsoft Entra ID, Microsoft Active Directory, Windows Autopilot, Group Policy, and endpoint identity/access workflows. • Experience with Microsoft BitLocker, FileVault, Jamf/JSS Mac management concepts, endpoint encryption, and endpoint security controls. • Daily operational experience administering, supporting, or troubleshooting SolarWinds or similar infrastructure monitoring and alerting platforms. • Experience supporting or administering Virtual Desktop Environment (VDI) solutions, including AWS and/or Microsoft-based platforms. • Experience supporting enterprise or global print environments, including printer deployment, driver management, print queues, vendor coordination, project execution, and troubleshooting. • Practical awareness of AI-enabled IT operations, endpoint analytics, automation workflows, or proactive support capabilities, with the ability to use emerging tools responsibly to improve endpoint support and operational efficiency. • Experience with PowerShell or similar scripting to support endpoint administration, troubleshooting, reporting, automation, and repeatable operational processes. • Ability to lead and coordinate endpoint-related projects, including planning, ownership of assigned workstreams, collaboration with vendors, and communication with IT Services and engineering teams. • Demonstrated knowledge of MDM concepts, device compliance, mobile security, endpoint configuration standards, and compliance frameworks. • Ability to adapt to a fast-paced, dynamic environment while staying highly organized, efficient, and current with relevant technologies. • Ability to solve complex technical and business problems independently and collaborate with others to achieve positive outcomes. • Strong customer service mindset and ability to support users, vendors, and technical teams professionally. • Experience supporting endpoint vulnerability remediation efforts and ensuring a high level of endpoint and infrastructure availability. • Comfortable documenting processes, technical procedures, troubleshooting steps, design decisions, and operational standards. • Able to work effectively and independently under deadlines. • A proactive self-starter who actively seeks innovative opportunities to deliver value while ensuring alignment to overall IT strategy and priorities. • Expected to participate in extended-hour and weekend support as required for planned maintenance, escalations, mission needs, or emergency response. • Available to work until 1:00 PM EST.

🏖️ Benefits

• Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families