Senior Engineer, Platform Engineering – Genesys Cloud, CI/CD, Python, Node.js

🔥 48 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 10%

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Design and develop Genesys Cloud Architect flows, Dialog Engine Bot Flows, and Knowledge Workbench assets for internal HR use cases • Build and support Data Actions, Workflows, and ServiceNow and HR system integrations • Implement agentic AI features including conversational bots, topic/sentiment analytics, predictive routing, and summarization • Contribute to CI/CD pipeline design and operation for flows, bots, and integrations • Write production-quality reusable code or scripts for automation, integration, and monitoring • Collaborate with the product owner, manager, and HR stakeholders to refine backlog items, estimate effort, and plan sprint deliverables • Translate employee experience needs into requirements and solutions with HR and People Operations stakeholders • Participate in peer reviews, testing, and release validations • Monitor flow and bot performance, analyze trends, and propose improvements • Maintain documentation for flows, integrations, and deployment procedures

🎯 Requirements

• 4+ years of experience designing and implementing CCaaS or contact center automation solutions • Solid understanding of AI-driven contact center capabilities, including natural language understanding and predictive routing • Proficiency with ServiceNow or equivalent workflow automation platforms • Familiarity with CI/CD pipelines and Git-based source control • Experience developing integrations using REST APIs, JSON, and OAuth authentication • Ability to code in Python, Node.js, or TypeScript • Bachelor’s degree in computer science, Engineering, or related discipline • Background integrating ServiceNow and Genesys Cloud for self-service workflows • Exposure to agile methodologies, DevOps culture, and sprint-based delivery • Experience supporting HR, employee service, or other internal shared-services use cases

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families

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