Senior Project Manager, Professional Services

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead end to end delivery of complex and strategic projects, ensuring alignment with scope, timeline, budget, and expected business outcomes • Act as the primary point of accountability for project success, including customer satisfaction and contractual delivery obligations • Establish strong relationships with customer stakeholders, acting as a trusted advisor throughout the engagement lifecycle • Drive program governance, including status reporting, risk and issue management, and executive level communication • Manage all financial aspects of assigned projects including forecasting, revenue tracking, margin management, and change control • Proactively identify risks and dependencies, implementing mitigation strategies to ensure successful delivery • Orchestrate cross functional teams across Professional Services, Product, Support, and Partners to ensure seamless execution • Ensure adherence to delivery methodologies, standards, and best practices while contributing to their continuous improvement • Support revenue acceleration through effective milestone management and disciplined execution • Collaborate closely with Sales, Service Engagement and Pre Sales to support project scoping, planning, and transition into delivery • Drive a culture of accountability, transparency, and customer centricity across engagements

🎯 Requirements

• 7+ years of experience in IT or Professional Services project management • Proven track record of successfully delivering complex, large scale customer projects with full financial accountability • Strong experience managing enterprise customers and executive stakeholders • Demonstrated ability to manage multiple concurrent projects in a fast paced environment • Solid understanding of cloud based solutions and contact centre technologies • Excellent communication, negotiation, and stakeholder management skills

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities