Software Engineer

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Contribute on a team to architect and manage our cloud infrastructure for cloud hosted contact center solutions primarily in AWS including but not limited to: Keep current and consult on core cloud operational configuration such as permissions settings, resource management, usage scripting, service selection, monitoring and alerting methods. • Contribute to Dev/Ops practices including software development templates, development pipeline operations, deployment automation and Cloud operations methods and scripts. • Recommending security practices and limiting vulnerabilities • General applications development using Typescript, NodeJS, Angular, and React For Lambda and container deployment.

🎯 Requirements

• BS/MS or equivalent in Computer Science/Computer Engineering • Full stack engineer with 2+ years or more of commercial software development experience in Typescript, NodeJS and React or similar languages • 2+ years developing/deploying SaaS applications in Amazon Web Services • Knowledge of building container solutions such as Docker or Kubernetes • Generative AI experience • Understanding of generative AI coding concepts, including large language models (LLMs) • Experience with deploying cloud solutions, administrative procedures and configuration for Windows and Linux operating environments • Knowledge and skill in developing web user interfaces in Angular but other advanced web tools and techniques such as React are a plus • Practical experience deploying or developing with Genesys APIs • Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics • Good working experience with database administration/optimization • Experience with Continuous Integration and deployment with automated testing • Strong Team Player with Ability to work independently on routine duties or projects with general instructions on new assignments • Enjoys context switching as quickly as the situation demands.

🏖️ Benefits

• Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families