Staff Automation Engineer, Platform Engineering

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

🏗️ Platform Engineer

👻 Ghost score 10%

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own, maintain, and evolve the test automation framework for Genesys’ internal Genesys Cloud CCaaS platform • Design, build, and execute automated test suites for voice, digital, and AI-driven experiences • Perform targeted manual and exploratory testing, including end-to-end call and conversation validation • Test conversational bots, intent recognition, knowledge surfacing, summarization, and agentic AI workflows • Validate routing, queue, IVR, data action behavior, and REST API integrations such as ServiceNow • Integrate automated tests into CI/CD pipelines • Partner with developers, the product owner, and manager in an agile environment • Create and maintain test plans, test cases, and test data; track defects and drive root cause analysis • Drive UAT with stakeholders to validate business outcomes • Report test coverage, quality metrics, and release readiness • Maintain documentation for the framework, test assets, and testing procedures

🎯 Requirements

• 5+ years of hands-on experience in test automation, including building or maintaining an automation framework • Proven experience testing contact center solutions, including IVR, routing, ACD, and agent desktop workflows • Proficiency in Python, Java, JavaScript, or TypeScript • Experience with Selenium, Playwright, Cypress, or equivalent • Experience with API testing using Postman, REST Assured, or similar • Working knowledge of REST, JSON, and OAuth • Solid understanding of manual testing techniques, test design, and the full software testing life cycle • Experience working in agile/Scrum teams and with Jira • Familiarity with CI/CD pipelines and Git-based source control • Strong analytical and problem-solving skills; ability to debug complex, multi-system issues • Excellent communication and teamwork skills across distributed teams • Bachelor’s degree in computer science, engineering, or related discipline, or equivalent experience • Hands-on experience with Genesys Cloud, including Architect, bot flows, Data Actions, and Genesys Cloud APIs/SDKs • Experience testing AI and conversational systems, including NLU models, LLM-based features, and voice bots

🏖️ Benefits

• Flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families

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