Genfinity Philippines, Inc.
Healthcare Insurance • HR Tech • BPO
Genfinity Philippines, Inc. is a company focused on providing global talent solutions specifically oriented towards the healthcare sector. Based in the Philippines, Genfinity offers various outsourcing models like Global In-house Center (GIC), Employer of Record (EOR), and Business Process Outsourcing (BPO) to help organizations optimize their operations by accessing skilled labor at favorable costs. The company aids in setting up operations offshore, managing recruitment, payroll, legal compliance, and providing training tailored to integrate employees into client cultures. With over 20 years of experience in the Philippines, Genfinity extends its expertise in healthcare support services, focusing on ensuring operational excellence through strategic partnerships and comprehensive support offerings.
Technical Support Agent
Job not on LinkedIn
October 30
Genfinity Philippines, Inc.
Healthcare Insurance • HR Tech • BPO
Genfinity Philippines, Inc. is a company focused on providing global talent solutions specifically oriented towards the healthcare sector. Based in the Philippines, Genfinity offers various outsourcing models like Global In-house Center (GIC), Employer of Record (EOR), and Business Process Outsourcing (BPO) to help organizations optimize their operations by accessing skilled labor at favorable costs. The company aids in setting up operations offshore, managing recruitment, payroll, legal compliance, and providing training tailored to integrate employees into client cultures. With over 20 years of experience in the Philippines, Genfinity extends its expertise in healthcare support services, focusing on ensuring operational excellence through strategic partnerships and comprehensive support offerings.
📋 Description
• Handling customer technical support cases through telephone, webchat and email submission • Evaluating networking system and security systems through assessing compatibility of hardware with existing programs • Troubleshooting networks, switches, routers, and network performance issues • Maintain client confidence by keeping their information confidential • Update CRM tickets and manage escalations to the engineering team • Account maintenance of Deep Sentinel Customers. Including scheduled health checks and developing relationships with key clients. • Serve as a liaison and act as an advocate for the customer between the customer and Deep Sentinel. • Evening and Weekend availability is required
🎯 Requirements
• 3+ years of tech support experience • Experience with remote troubleshooting • Experience with HubSpot or similar CRM • Help desk/Technical: 3 years • 1 year experience with Power Over Ethernet (POE) • Preferred: 3+ years of experience with advanced networking concepts: IPv4, IPv6, WiFi 2.4ghz and 5GHz, VPN, POE • Experience with Linux-based operating systems
🏖️ Benefits
• Health insurance • Remote work options
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