Solution Manager, Academic Solution

🕒 May 14

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GenScript

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

Biotechnology • Healthcare Insurance • Science

GenScript is a leading biotechnology company that provides a wide array of gene synthesis, protein production, and CRISPR gene editing services. With a commitment to high-quality and reliable solutions, GenScript serves over 225,100 global customers and holds an extensive patent portfolio. The company aims to enhance life sciences research and development by delivering innovative products and services in areas such as molecular biology, peptide synthesis, and antibody development.

📋 Description

• Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design • Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary • Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship • Maintain close communication with customers as well as facilitate communication with technical support when necessary • Collaborate with internal teams/departments to achieve sustainable growth • Organize and provide training for internal sales and external distributors by delivering presentations or/and demos

🎯 Requirements

• The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics • Exceptional verbal and written communication and presentation skills • Must be customer-centered and proactive/action-oriented • Excellent analytical skills & problem solving skills, able to grasp new concepts quickly • Strong organization skills with great attention to detail • Enjoy working in a fast-paced and team-oriented environment