Technical Support

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GeoSoftware

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

Consulting • Logistics • Oil & Gas

GeoSoftware is a trusted partner for advanced geoscience software and services, empowering the global energy industry with innovative solutions for subsurface understanding. With over 35 years of expertise, GeoSoftware offers comprehensive insights and reservoir characterization technology across various energy sectors, including oil and gas, geothermal, and offshore wind. Their sophisticated software tools enable clients to build accurate reservoir models and make informed decisions while minimizing risks and costs.

📋 Description

• Support the development of projects demonstrating the value of GeoSoftware technology, including Jason, HampsonRussell, VelPro, and InsightEarth • Assist business development with customer discussions, pain discovery, solution identification, and recommendations for professional services or software licensing and mentoring • Collaborate with R&D to develop new workflows and techniques for undocumented challenges • Work with Business Managers, the Region Manager, and the Middle East technical team, while coordinating with global R&D • Ensure customers achieve value from GeoSoftware technology and help define realistic professional services scopes and deliverables • Perform peer reviews of work against agreed scopes • Provide workflow and software improvement input and support regional customer-success efforts • Deliver reservoir characterization products, customer training, and mentoring • Assist in developing new technology for GeoSoftware products • Track project activities through weekly timesheets and activity journals • Provide feedback on software development needs and customer-reported problems • Track key QI and AI/ML technologies • Liaise between customers and Product Development to align software requests with product targets • Participate in regional technical strategy and support sales activities, presentations, demonstrations, and evaluations • Collaborate on the annual regional external customer-facing training program

🎯 Requirements

• Bachelor’s degree or higher in Geophysics, Geology, Geoscience, or a related field • 7+ years of experience in a customer-facing role, preferably within the Oil & Gas industry • Strong understanding of geoscience workflows and software applications • Experience with GeoSoftware or similar geoscience software tools • Extensive experience instructing training courses and providing technical support • Extensive experience using one or more of Jason, HampsonRussell, PowerLog, or InsightEarth • Proficiency with Microsoft Word, Excel, and PowerPoint • Understanding of licensing software and Windows/Linux usage • Fluency in English, written and spoken, required • Proficiency in Arabic considered an advantage • Ability to quickly learn and support complex geoscience software tools • Customer service, communication, training, presentation, problem-solving, teamwork, and adaptability skills