Technical Support – Software Integration Specialist

🕒 May 21

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Nile Bits, LLC.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

Software Development • Outsourcing • Technology Consulting

Nile Bits is a software development outsourcing company that offers a wide range of digital solutions, including custom software development, e-commerce solutions, and web application development. Based in Egypt, the company accelerates business digital transformation by providing scalable, robust, and cost-effective services with a team of expert software engineers. Nile Bits aims to help businesses grow by delivering high-quality software solutions that meet client needs and exceed expectations.

📋 Description

• Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs). • Troubleshoot and resolve issues related to software functionality, user access, and system configuration. • Escalate complex incidents to development or technical teams and monitor progress through resolution. • Document issues, root causes, and solutions in the support ticketing system. • Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings. • Gather and analyze client integration requirements. • Install, configure, and integrate software solutions with client systems and third-party platforms. • Collaborate with development teams to design, test, and validate new integrations. • Create and maintain business and technical documentation for deployment and integration processes. • Provide post-implementation support and optimize system performance. • Serve as the technical liaison between clients, internal teams, and external vendors. • Support the sales team by providing technical input during pre-sales discussions. • Share customer feedback with product and engineering teams to guide future enhancements. • Maintain and manage software configuration across integrated environments. • Identify opportunities to streamline support processes and improve customer satisfaction. • Stay current with emerging technologies, integration methods, and support best practices. • Participate in ongoing training to strengthen product and technical knowledge.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. • Master’s degree is a plus. • Strong written and spoken English communication skills. • 3 to 5 years of experience in technical support, software integration, or service management. • Experience in enterprise software environments; exposure to financial or wealth management systems is highly desirable. • Strong hands-on experience with Oracle Database, including SQL and PL/SQL. • Experience with CI/CD pipelines. • Familiarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure. • Understanding of microservices architecture. • Experience with software testing tools, including unit and system-level testing. • Solid knowledge of software design, development, debugging, and deployment methodologies. • Experience with Apache Subversion (SVN) and other version control systems. • Strong analytical and problem-solving capabilities. • Excellent client-facing, communication, and relationship management skills. • Ability to manage expectations and resolve conflicts effectively. • High attention to detail and ability to perform under pressure. • Fast learner with a proactive and flexible mindset. • Willingness to work outside regular business hours when necessary to resolve critical issues. • Willingness to travel internationally on occasion.

🏖️ Benefits

• All employees benefits for free (our famous games room, daily breakfast, fruits, coffee and other hot drinks, soft drinks and juices, company days out and parties…) • Social insurance • Open-door management policy • Full Medical insurance • Accommodation and Transportation Allowance • Friendly environment that values innovation and efficiency • Exciting opportunities for career growth and talent development • Feedback encouragement • Recognition and reward programs • Competitive salaries and incentives • Friendly environment • Flexible and Comfortable schedule • Fun committees • Monetary rewards • Fun, smart and creative people • Career possibilities with growing team • Paid vacations • Social benefits