Customer Success Manager

July 29

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DataBees

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B2B • SaaS • Data

DataBees is a B2B data enrichment service that specializes in providing accurate Ideal Customer Profile (ICP) data for go-to-market (GTM) teams. With a focus on growth, operations, sales, and marketing teams at B2B SaaS companies, DataBees combines human expertise with technology and AI to deliver custom data solutions tailored to meet the unique needs of its clients. The company helps its customers manage data acquisition, enrichment, and CRM hygiene, allowing them to enhance the efficiency and effectiveness of their GTM motions.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

📋 Description

• This is a remote position. • You will be one of the main points of contact for our customers, responsibilities include: • Understanding our customers' goals and requirements, breaking them down into clear instructions for the research team. • Regular interaction with our customers to ensure that their DataBees service is aligned with their overall business goals • Ensuring consistent, high quality deliverables are produced on time by our research team • Respond to everyday customer queries • Work closely with the leadership team to improve processes and ensure DataBees customers have an exceptional customer experience from the beginning to the end of the life cycle • Work with sales to ensure new customers are onboarded quickly and effectively

🎯 Requirements

• High level of English • Detail-oriented • Accountability • Organized • Proactive • Customer experience over phone/video • Confidence speaking to Sales/Marketing SaaS leaders • Understanding of B2B Sales & Marketing

🏖️ Benefits

• Paid vacation and sick leave • Career progression & a self-development budget • Work from anywhere; your home, a café, why not a beach? • Opportunity to work with a small but growing company so you will have the chance to leave your mark!