Associate – Trust & Safety, Gujarati, Hindi

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Lokal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📱 Media

🏪 Marketplace

🌍 Social Impact

💰 $12M Series A on 2021-10

Media • Marketplace • Social Impact

Lokal is a trusted hyperlocal platform dedicated to empowering local communities in Bharat. Founded in 2018, the platform offers a range of services including local news, classifieds, job postings, and matrimony. Designed for India’s diverse linguistic population, Lokal is available in multiple regional languages. It connects users to their local community through timely updates and job opportunities while allowing businesses to advertise effectively to reach their target audience. With over 40 million users, Lokal plays a crucial role in the everyday life of its users, enhancing connectivity and community engagement.

📋 Description

• Review and moderate audio, video, and chat conversations as per platform guidelines. • Monitor user-generated content and interactions to ensure compliance with community standards. • Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content. • Escalate critical safety issues and high-risk cases to the relevant internal teams. • Audit recorded conversations to ensure quality, compliance, and policy adherence. • Document moderation decisions accurately and maintain detailed moderation records. • Assist in preparing periodic moderation reports and identifying recurring trends. • Support appeals and review requests by re-evaluating flagged content when required. • Collaborate with cross-functional teams to improve moderation processes and user safety initiatives. • Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols. • Contribute towards creating a safe, respectful, and engaging experience for users across Dostt and Eaze.

🎯 Requirements

• Bachelor's degree in any discipline. • 1–2 years of experience in Content Moderation, Trust & Safety, Community Moderation, Customer Support, Quality Audit, or similar roles. • Strong understanding of community guidelines and online safety standards. • Excellent analytical and decision-making skills with sound judgment. • Strong verbal and written communication skills. • Proficiency in English and at least one regional language (Read, Write & Speak mandatory). • Comfortable reviewing sensitive or potentially disturbing content while maintaining professionalism. • Basic knowledge of CRM tools, Microsoft Excel, and computer applications. • High attention to detail with the ability to maintain consistency in moderation decisions. • Ability to work independently and collaboratively in a fast-paced environment.