Community Associate

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lokal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📱 Media

🏪 Marketplace

🌍 Social Impact

💰 $12M Series A on 2021-10

Media • Marketplace • Social Impact

Lokal is a trusted hyperlocal platform dedicated to empowering local communities in Bharat. Founded in 2018, the platform offers a range of services including local news, classifieds, job postings, and matrimony. Designed for India’s diverse linguistic population, Lokal is available in multiple regional languages. It connects users to their local community through timely updates and job opportunities while allowing businesses to advertise effectively to reach their target audience. With over 40 million users, Lokal plays a crucial role in the everyday life of its users, enhancing connectivity and community engagement.

📋 Description

• Handle a team of Philippines TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis. • Identify, onboard, and manage Filipino hosts and key contributors for 1:1 Audio/Video calls, building the local supply base from the ground up. • Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals and resonates with Filipino users. • Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours accounting for Philippine time zones and local usage patterns. • Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately. • Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement. • Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance. • Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention. • Report regularly on community performance, identifying trends and areas for improvement and feeding local insight back to the central team. • Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines. • Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls. • Develop strategies to expand the host and contributor base to new markets and languages across the Philippines, and help lay the playbook for expansion into additional Filipino dialects/regions (e.g., Cebuano, Ilocano) over time. • Work on initiatives to grow active users and enhance the overall user experience & host growth. • Own Tagalog translation and localization across the launch's operational surfaces- onboarding flows, notifications, host conduct/commission agreements, and support responses- and partner with marketing to localize campaign copy. • Build and maintain a Tagalog glossary and style guide so terminology stays consistent across product, support, and marketing as content scales. • QA all Tagalog-facing surfaces in the app and act as the final language check before anything ships to Filipino users. • Be the real-time language bridge in day-to-day operations - relaying host feedback, user complaints, and market signals back to non-Tagalog-speaking central teams.

🎯 Requirements

• Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field. • 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms. • Must be fluent in Tagalog & English (Read, Write & Speak). • Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors. • Proficiency in analytics tools, community management platforms, and audio/video calling technologies. • Excellent communication, leadership, and organizational skills. • Ability to multitask and prioritize in a fast-paced, dynamic environment.