Account Manager

August 14

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Moss | Spend smarter

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Moss is a technology-enabled expense and financial management solution. With smart corporate credit cards, digital invoice management, and automated accounting, Moss allows companies to manage all of their spending easily and transparently. And efficiently drive their core business with digital workflows.

201 - 500 employees

💰 Series B on 2022-01

📋 Description

• Moss helps finance professionals automate their day-to-day and make forward-thinking decisions. • Culture focused on impact and growth; recognised by Sifted’s Rising 100 and LinkedIn's Top Startups. • Join the Customer Success team to drive SaaS revenue growth through proactive engagement, upsell opportunities, and reducing churn. • Responsibilities: Drive customer engagement; Upsell; Measure success with KPIs; Act as Product ambassador; Pursue process excellence. • About you: experience in proactive commercial-centric roles; upsell experience; fluent German and English. • Skills: Customer obsessed; Commercially minded; Clear communicator; Analytical mindset; Expert Operator. • About Moss: Berlin-based SaaS scale-up; 250+ employees; products include corporate cards, accounts payable, reimbursements, procurement. • Benefits: Top-of-market compensation, vibrant offices, 20 days work from abroad, L&D budget, and other local benefits.

🎯 Requirements

• Proven experience in a proactive commercial-centric role, ideally in a B2B setting. • Prior experience with upselling products and product features to existing clients. • Fluent in both German (C2) and English (C1). • Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience. • Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons. • Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner. • Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo. • Expert Operator - You are able to manage multiple requests at the same time and prioritize accordingly. You have a structured way of working, employing efficiency and effectiveness in your day-to-day tasks.

🏖️ Benefits

• Top-of-market compensation package, including equity. • Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos. • Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.