Customer Success Manager

Job not on LinkedIn

🕒 June 23, 2025

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Moss | Spend smarter

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Series B on 2022-01

Moss is a technology-enabled expense and financial management solution. With smart corporate credit cards, digital invoice management, and automated accounting, Moss allows companies to manage all of their spending easily and transparently. And efficiently drive their core business with digital workflows.

📋 Description

•Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. •Guide and consult with them in order to drive their engagement and the activation of all the spend management features. •Leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts. •Aim to achieve and monitor revenue trajectory through key metrics such as spend engagement, SaaS uplift and renewals. •Compile and communicate client feedback and act in an advisory capacity on current and future product features. •Aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.

🎯 Requirements

•Proven experience in a proactive commercial-centric role, ideally in a B2B setting. •Prior experience with upselling products and product features to existing clients. •Fluent in both German (C2) and English (C1). •Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience. •Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons. •Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner. •Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo. •Expert Operator - You are able to manage multiple requests at the same time and prioritize accordingly. You have a structured way of working, employing efficiency and effectiveness in your day-to-day tasks.

🏖️ Benefits

•Top-of-market compensation package, including equity. •20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.