Head of Collections & Asset Recovery, Russian Speaker

🔥 0 minutes ago

🇵🇱 Poland – Remote

💵 $5k / month

⏰ Full Time

🔴 Lead

📞 Collections

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whizz

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🍽️ Food & Beverage

🚗 Transport

Logistics • Food & Beverage • Transport

Whizz is a company specializing in the rental and sale of electric bikes, primarily targeting food delivery services. It offers flexible payment options, including monthly rentals and split payment plans, making it accessible for individuals, even those without a Social Security Number. Whizz provides e-bikes across various locations, ensuring easy maintenance, safety features, and customer support in multiple languages. They prioritize convenient transportation solutions with an emphasis on efficiency and earning potential for delivery drivers, aiming to eliminate the hassles of traffic and maximize delivery performance.

📋 Description

• Own the overall collections and recovery strategy and performance of the department. • Manage and develop the collections team, set targets, distribute workload and ensure consistent execution. • Own key KPIs including collection rate, delinquency levels and asset recovery. • Build and continuously improve strategies for soft and hard collections. • Define customer segmentation, contact cadence, escalation rules, payment plans and settlement policies. • Review delinquent portfolios, prioritize high-risk cases and identify opportunities to improve recoveries. • Manage equipment repossession and asset recovery, including internal processes and external partners. • Manage relationships with third-party collection agencies and other recovery providers. • Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes.

🎯 Requirements

• 5+ years of B2C collections / debt recovery experience, preferably in the United States, including significant experience managing delinquent customers. • 3+ years in a collections leadership role with responsibility for a team and portfolio performance. • Strong knowledge of soft collections, hard collections, settlements, payment plans, escalation and recovery strategies. • Experience managing large delinquent portfolios using segmentation and data-driven prioritization. • Strong understanding of collections KPIs and ability to identify the drivers behind changes in recovery performance. • Experience with asset recovery or repossession is a major advantage. • Experience working with third-party collection agencies, legal escalation or fraud/theft cases is a strong advantage. • Strong analytical, leadership and decision-making skills. • Fluent English (C1+). • Russian language proficiency is a plus. • Availability during US Eastern Time business hours.

🏖️ Benefits

• Join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding. • Own an entire business-critical function with direct impact on profitability and loss reduction. • Work closely with founders and senior leadership. • Significant autonomy to build and improve collections strategy, processes and team performance. • Fully remote, full-time role. • Performance bonus.