Customer Fulfillment Manager

🕒 6 days ago

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Own cost classification, billing and collections for assigned customer portfolio • Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions. • Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base. • Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs • Collect time sheets from vendors and suppliers; calculate and generate invoices for billing • Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys. • Update and maintain input in GE’s OneSteam ERP system and WBS structure. • Support SAM as needed in customer communication, outage closeout and customer relationship deliverables • Serve as SME for financial elements of Outage Assistant (OA)

🎯 Requirements

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) • Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off