Senior Application Support Analyst

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GFT Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🛡️ Insurance

🔒 Cybersecurity

Consulting • Insurance • Cybersecurity

GFT Technologies is a leading technology and digital transformation company that specializes in providing advanced solutions for consent management and data privacy compliance. Their flagship product, Cookiebot, enables businesses to automate user consent collection efficiently, ensuring adherence to complex privacy regulations such as GDPR and CCPA. GFT's solutions facilitate seamless integration into existing digital infrastructures, helping over 600,000 customers globally manage user data transparently and securely.

📋 Description

• Provide support for critical applications in the production environment; • Continuously monitor system health, identifying and mitigating operational risks; • Analyze, troubleshoot, and resolve incidents of varying levels of complexity; • Investigate root causes of failures and propose corrective and preventive actions; • Monitor logs, metrics, alerts, and application availability indicators; • Ensure compliance with SLAs and service continuity; • Collaborate with development, infrastructure, architecture, and business teams to resolve issues; • Support deployment, validation, and post-production monitoring processes; • Document incidents, operating procedures, and action plans; • Identify opportunities for automation and continuous improvement of application support processes; • Respond to critical situations with agility and strong prioritization skills.

🎯 Requirements

• At least 5 years of experience in systems and application support; • Experience monitoring and supporting production environments; • Experience analyzing, troubleshooting, and resolving incidents; • Experience analyzing logs, identifying failures, and conducting root cause investigations; • Ability to work under pressure and manage multiple critical demands simultaneously; • Knowledge of distributed application architectures and integrations; • Experience with REST APIs and microservices; • Knowledge of relational databases (SQL Server, Oracle, or similar); • Experience with monitoring and observability tools; • Strong communication skills for collaborating with multidisciplinary teams, business stakeholders, and clients; • Proactive, collaborative, and continuous-improvement-oriented mindset; • A plus: experience in high-availability and mission-critical environments; • A plus: knowledge of ITIL processes and practices; • A plus: experience in the financial services industry; • A plus: experience with observability, monitoring, and incident management tools; • A plus: knowledge of cloud environments (AWS, Azure, or GCP); • A plus: experience automating operational routines; • A plus: excellent communication skills for direct interaction with senior client management.

🏖️ Benefits

• Multi-benefit card – choose how and where to use it. • Tuition assistance for undergraduate, graduate, MBA, and language programs. • Certification incentive programs. • Flexible working hours. • Competitive salaries. • Annual performance reviews with a structured career development plan. • International career opportunities. • Wellhub and TotalPass. • Private pension plan. • Childcare assistance. • Medical insurance. • Dental insurance. • Life insurance.