Senior NOC and Change Management Analyst

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

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GFT Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🛡️ Insurance

🔒 Cybersecurity

Consulting • Insurance • Cybersecurity

GFT Technologies is a leading technology and digital transformation company that specializes in providing advanced solutions for consent management and data privacy compliance. Their flagship product, Cookiebot, enables businesses to automate user consent collection efficiently, ensuring adherence to complex privacy regulations such as GDPR and CCPA. GFT's solutions facilitate seamless integration into existing digital infrastructures, helping over 600,000 customers globally manage user data transparently and securely.

📋 Description

• Structure Change Enablement, including change types (standard, normal, and emergency), approval processes, calendars, and maintenance windows. • Establish and lead the Change Advisory Board (CAB) with engineering, infrastructure, product, risk, and business teams. • Ensure the scope, impact, risk, rollback plan, and communication plan for each change are clearly defined. • Communicate relevant changes and incidents to stakeholders. • Structure the NOC, including monitoring, alerts, dashboards, runbooks, and escalation procedures. • Monitor availability and performance, providing initial incident response. • Produce change success metrics, emergency change metrics, incidents per change, and MTTR metrics, as well as reports. • Maintain evidence and audit trails for regulatory bodies such as the Brazilian Securities and Exchange Commission (CVM) and the Central Bank of Brazil.

🎯 Requirements

• Senior-level experience in IT Change Management, ideally including process implementation. • Experience leading a Change Advisory Board (CAB) with technical and business stakeholders. • Knowledge of ITIL (change, incident, and problem management). • Experience with NOC operations and monitoring cloud and/or on-premises environments. • Experience using ITSM tools (ServiceNow, Jira Service Management, GLPI, or similar). • Strong skills in metrics and executive reporting. • Preferred: experience with monitoring and observability tools (Datadog, Grafana, Zabbix, CloudWatch, PagerDuty). • Preferred: knowledge of critical incident management and post-mortems. • Preferred: experience in financial markets, stock exchanges, trading, or regulated environments. • Preferred: ITIL 4 certification. • Preferred: English proficiency for partner interactions. • Preferred: knowledge of Service Management Practices: Service Desk. • Preferred: knowledge of General Management Practices. • Preferred: knowledge of General Management Practices: Continual Improvement. • Preferred: knowledge of General Management Practices: Knowledge Management. • Preferred: knowledge of General Management Practices: Measurement and Reporting. • Preferred: knowledge of General Management Practices: Risk Management. • Preferred: experience with ServiceNow. • Problem-solving skills. • Ability and comfort working independently and managing your own time.

🏖️ Benefits

• Multi-benefit card – choose how and where to use it. • Tuition assistance for undergraduate, graduate, MBA, and language courses. • Certification incentive programs. • Flexible working hours. • Competitive salaries. • Annual performance reviews with a structured career development plan. • International career opportunities. • Wellhub and TotalPass. • Private pension plan. • Childcare assistance. • Medical insurance. • Dental insurance. • Life insurance.