Remote Jobs at Giant Rocketship

Giant Rocketship

1 - 10 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Giant Rocketship is an AI-powered platform designed to enhance the efficiency and profitability of helpdesk operations for Managed Service Providers (MSPs). By integrating with Autotask and ConnectWise Manage, it automates ticket management processes, ensuring skill-based assignments, optimal scheduling, and compliance with Service Level Agreements (SLAs). The platform aims to minimize labor costs per ticket and eradicate issues such as abandoned tickets, all while streamlining workflows and improving overall service delivery.