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Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Support and manage day-to-day business and operational activities. • Monitor productivity, quality, and operational performance metrics. • Prepare MIS reports and analyze business data. • Track KPIs and provide regular performance updates. • Assist in process improvement, SOP creation, and workflow documentation. • Coordinate with internal teams to ensure smooth business operations. • Support onboarding, training, task allocation, and operational follow-ups. • Identify operational gaps and recommend improvement initiatives. • Work on business projects and provide data-driven insights. • Take ownership of assigned tasks and ensure timely completion. • Complete a structured 3–4 month On-the-Job Training program before independently managing responsibilities.

🎯 Requirements

• Full-time MBA is mandatory. • MBA specialization in Operations, Finance, Analytics, Business Management, or related fields. • 2–3 years of experience in Operations and Management roles is mandatory. • Freshers are not eligible for this position. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Good knowledge of MS Excel, PowerPoint, and reporting tools. • Ability to work in a fast-paced environment and manage multiple priorities. • Comfortable working in NOAM/EMEA shift timings.