Gigmo Solutions
51 - 200 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.
Technical Support Specialist – Microsoft 365
Job not on LinkedIn
🔥 0 minutes ago
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Gigmo Solutions
51 - 200 employees
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.
📋 Description
• Provide Microsoft 365 support, including Microsoft Exchange, Teams, and SharePoint, to business customers of a large global software house • Handle escalation calls and resolve tickets according to SLA requirements • Take ownership of customer issues through resolution • Research, diagnose, troubleshoot, and identify solutions for system issues • Follow standard procedures to escalate unresolved issues to appropriate internal teams • Diagnose and troubleshoot technical issues • Prioritize and manage multiple open issues simultaneously
🎯 Requirements
• Experience in Microsoft processes or the Microsoft 365 domain • Excellent written and verbal communication skills • Willingness to work 24/7 shifts • Must have a laptop with Windows 11, fast internet of at least 50 Mbps, TPM 2.0, and 16 GB RAM • Excellent problem-solving and analytical skills • Ability to provide step-by-step technical help in written and verbal formats
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