Customer Success Engineer, EMEA

🔥 37 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance • Providing technical, architectural and best practice guidance • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives • Focus on solution-based programs that are customized to fit an individual customer’s needs • Develop and collaborate on customer workshops, demos, and other enablement • Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners • Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others • Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

🎯 Requirements

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields • Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations • Technical experience in development or systems engineering • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions • Have demonstrated the ability to become a trusted technical advisor to customer and business leaders • Exceptional verbal, presentation, and written communication skills • Excellent time management and ability to work with several different teams at any given time

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave