AI Deployment Engineer

🔥 12 hours ago

🇨🇴 Colombia – Remote

💵 $40k - $54k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 0%

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Gladly

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

📋 Description

• Partner with customers to decompose ambiguous goals into concrete, buildable AI use cases • Determine data availability, identify appropriate APIs or MCP sources, and secure access • Use Gladly’s CLI to register APIs on the App Platform • Write JavaScript app actions to transform API payloads for Gladly AI • Build workflows and guides for Gladly’s AI • Monitor and optimize launched use cases and build new ones to improve assist and resolution rates • Provide proactive status updates to customers and internal teams • Partner with SAMs and Implementation Managers to align goals and timelines • Participate in QBRs and EBRs to demonstrate progress and measurable customer value • Partner with Solutions Engineering on pre-sales demos • Engage Professional Services Engineering for complex custom work • Report to the Manager of AI Delivery • Help develop Gladly’s AI deployment playbook

🎯 Requirements

• 3-5 years in a technical, customer-facing role such as technical account management, solutions or sales engineering, support engineering, professional services, or forward-deployed engineering, ideally in SaaS, AI, or CX technology • Hands-on technical ability with API payloads, JavaScript, REST APIs, JSON, webhooks, and CLI • Strong business analysis skills • Exceptional English communication (C1-C2 / business fluent) • Ability to explain complex technical concepts to non-technical stakeholders • Genuine curiosity about AI and aptitude for prompt engineering and workflow design • Accountability and proactivity • Based in Colombia, able to work core US business hours or with significant overlap • CX, contact center, or CX SaaS background is a strong plus • Forward-deployed or deployment engineering experience at an AI company is a bonus

🏖️ Benefits

• Competitive salaries • Stock options • Comprehensive benefits • Generous paid time off • Parental leave • Home office stipends • Fully remote work environment • Opportunities for in-person team gatherings • Professional growth opportunities • Inclusive workplace • Eligibility to participate in Gladly’s equity incentive plan to receive stock options