Senior Product Manager, AI Guidance

November 12

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Gladly

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SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Create a vision and strategy for your product area that furthers the company goals and vision • Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering • Validate, plan, and deliver on both impactful enhancements and new products • Collaborate across Product teams to build a cohesive product and hone your PM craft • Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear and compelling message

🎯 Requirements

• Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and AI software products • Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences • Can telescope between the details and the big picture • Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs • Know what great design looks like, and care about delivering experiences modern consumers will enjoy • Grasp technical details and understand technical constraints when working with engineers • Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed • Love tackling hard problems and coming up with powerfully simple solutions

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits • Generous paid time off, parental leave, and home office stipends • A fully remote work environment with opportunities for in-person team gatherings • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive